Home/New Pop-Up Bank Branch Unique Approach to Customer Experience
MSR perspectives
New Pop-Up Bank Branch Unique Approach to Customer Experience
The MSR Group’s research shows bank customers still value branches and most want this option available for transactions they prefer to conduct in person. In fact, in spite of the increase…
by Richard Nehrboss | May 19, 2014 | Financial Services
The MSR Group’s research shows bank customers still value branches and most want this option available for transactions they prefer to conduct in person. In fact, in spite of the increase in automated channels, our national banking study found 69% of bank customers have used a branch in the past two weeks. Banks are responding to customer needs and financial realities by getting more creative in how they present the branch experience, as shown in this story from The Chicago Tribune:
“PNC Bank is set to open a ‘pop-up’ branch location near Grant Park on Friday that will remain there for only three months, a move that illustrates how banks are looking for creative and less expensive ways to serve current customers and win new ones in an age of digital banking.”
